Customer experience, shaped to your industry.

Every industry has its own customer journey, vocabulary and rules. CXADDA builds each programme around yours, for businesses of every size, anywhere in the world.

Banking, lending and fintech

Lead conversion, onboarding and KYC, card and loan servicing, renewals and early collections.

Loan lead qualification
Account onboarding
EMI and renewal reminders

Insurance

Policy sales support, renewals, claims intake and customer servicing.

Renewal campaigns
Claims first notice of loss
Policy servicing

Healthcare and wellness

Patient enquiries, appointment scheduling, reminders and insurance paperwork.

Appointment desks
Patient follow-up
Billing and insurance support

E-commerce and retail

Pre-sales chat, order support, returns and repeat-purchase campaigns.

Order and delivery support
Returns and refunds
Cart recovery calls

Travel and hospitality

Bookings, changes, disruption handling and guest messaging in many languages.

Reservations
Disruption support
Loyalty programme service

Education and EdTech

Admissions counselling, enrolment conversion, learner support and fee reminders.

Admission call-backs
Learner help desk
Fee follow-up

Real estate

Lead response, site-visit booking, buyer follow-up and tenant services.

Portal lead response
Site-visit scheduling
Tenant help desk

Telecom and utilities

Activations, billing queries, technical support and retention.

Technical support
Billing care
Contract retention

SaaS and technology

Demo qualification, onboarding, product support and renewals.

Inbound SDR
Customer onboarding
Tier 1 product support

Logistics and mobility

Shipment updates, driver and partner support, exception handling.

Delivery exception desk
Partner support
Proof-of-delivery processing

Talk to us

Don't see your industry?

We design programmes for any business that talks to customers. Tell us about yours.

A 30-minute consultation with a senior CX specialist, free of charge
A recommended operating model, channels and staffing plan
A written proposal with a pilot you can start in weeks

connect@cxadda.com